FAQ

Shopping Agent, generally speaking, is finding someone to help you to buy goods you want. It might be because of that you can’t buy these goods abroad, or the abroad price is more expensive than the Chinese domestic price. People buy goods from China and then ship items to abroad, which is a common form of shopping agents.

The benefits of using Intbuy99 Shopping Agents
1. There are infinite choices for you to buy Chinese goods online;
2. You can use the dollar, euro, as well as various currencies to pay;
3. You can receive your purchasing oversea goods within 7 working days at the soonest;
4. You can obtain a perfect promised return policy on damaged goods;
5. You can get professional services from Intbuy99 customer service team; they can answer your any problems encountered in the process of shopping in Chinese mainland.

In which situations are you suitable to choose the Shopping Agent Services?
1. When you are accustomed to using Chinese products, services, or having a preference for a particular brand, while you are unable to purchase things abroad and then entrust us to buy.
2. Professional data, books (especially Chinese version) or equipment. For example, university or research institutions need to buy some specialized books or software and there are no selling channels abroad. The only channel to purchase is through Chinese e-commerce websites.
3. New Arrivals/ Fashion: If you want updating new arrivals/ fashion elegant clothing, popular music, star posters, etc. in Chinese mainland.
4. You can find the prices’ advantage: due to cheaper labor cost, lower production costs in Chinese mainland, most of goods’ price is lower; at the same time, Intbuy99 designs a unique shopping model for the customer to save money.
5. Advantage in dress size: foreign clothes size is generally larger and not suitable for the Oriental, fortunately you can buy the right style and size of clothes you want from Chinese mainland.
6. Entrust us to purchase auction items from Chinese e-commerce websites, such as the auction items in Taobao.

1. When signing on receipt of a parcel, if we find that the parcel does not suit the product packaging requirements (for example, if the exterior of the packaging is seriously damaged), we will not accept the parcel and may return it to seller or you.
2. If your parcel fulfills all product packaging requirements, we will then open it and check for forbidden items, then weigh it and place it in the warehouse.
3. If your product does not fulfill the requirements for air shipment, we will mark the corresponding order and notify you concerning product returning affairs.
4. If you find the parcel has not been signed by our warehouse after the standard delivery date (our warehouse is located in Xiamen and usually the domestic parcel should arrive in 3 to 5 business days), please contact your domestic logistics provider or the online customer service team to check the status of the parcel.

1. By selecting “product inspection & verification”, you are authorizing us to check the quantity, color, size and other information regarding the product. After we inspect it, the original express delivery box will be discarded, and we will seal the product in Hoobuy’s own packaging and place it in our warehouse. (This does not apply to items that are fragile, easily damaged, or extremely large, and items for which the express delivery box is already part of the packaging. The actual packaging results may differ according to the situation)

2. If you do not select “Standard Quality Inspection”, we will either refuse to sign the parcel or change the box/packaging for you. However, when the original box/packaging of the product is damaged, we will refuse to sign the parcel or change the box/packaging for you. We will make sure that your product will be properly stored and your benefits are protected. If there is any problem with the parcel that is shipped to the warehouse, please verify the problem with the sender, Intbuy99 is not responsible or liable for any compensations.

1. The refund/exchange total is based on the product price that you actually paid
2. We can only return/exchange the product for you when the seller agrees
3. Please make sure that there is enough balance in your account after requesting the return/exchange service so you can pay for the return shipping and service fee.
4. Please refer to the table below for the return packaging requirements of certain products. you will not be able to return/exchange the product when the requirement is not met.

After items arrive at Intbuy99 warehouse, professional inspectors will inspect the items which are purchased by us.

Example of clothes, we will inspect the color, size (depend on your remark or eventually modified version), widespread damaged and other significant issues. If you find such problems when you receive the parcels, please do not hesitate to contact us. We will provide you with confirmation of negotiated solution. Some details, like color difference, thread, etc., Intbuy99 will not be able to provide a 100% guarantee to you. Hope you can understand.

And electronics belong to the special items category, Intbuy99 inspectors can only check whether the items are intact appearance and fittings are completed, but cannot check on quality problem through booting.

Hello, the seller’s gift ownership belongs to you regardless of the value. Along as you don’t have special requirements to give up sending or it is not suitable for mail, we will wrap all the gifts in your parcels and send them to you as well.

Shopping Agent Service gifts’ inspection rule
1. If you want a specific gift please enter note to the remark clearly when submit orders in order for us to help you negotiate with seller, but we cannot guarantee that sellers must be present the gift. If sellers actually do not present gifts, we do not reissue.
2. If you don’t have a note to the gift when submit the order, and the seller did not send gifts either, we won’t do the inspection and after-sales of gifts.
3. Dangerous items prohibited by customs will be discarded.

The seller has not yet delivered items:
We will negotiate with the seller to modify it.

The seller has delivered items:
We can not negotiate with the seller to modify at this stage. If you adhere to replace, you can request returns service after items have arrived to our warehouse, and then resubmit the order to buy your modified options, but delivery fee caused in returning your previous items would need to be paid by you.

Except for part of the customized products and pre-order items, Jingdong, Amazon self-running logistics will deliver 0-1 day. (not self-running, franchised merchants send out delivery within 3-5 days)

Intbuy99 warehouse is located in Xiamen, Fujian.
Items shipped in the Pearl River Delta area, it can be delivered within 1-2 working days;
Items shipped in the Yangtze River Delta area, it usually takes 3-5 working days to be delivered;
Items shipped in other remote areas, it usually takes about 7 working days to arrive.